Here is some important information you should be aware of before placing an order with us:

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We print the T-shirts and sew on the tags by hand. We then personally ship every single package ourselves.

 

Because of this, shipping may take a little longer. Please allow us 2–3 weeks for your order to arrive.

Please contact us via email at onzeinfos@gmail.com if there is anything wrong with your ordered product.

 

Please also check your spam folder if you are looking for your order confirmation or shipping confirmation, including tracking information.

Please note that we operate from Switzerland. Since Switzerland is not part of the EU, additional customs duties and import fees may apply to international orders.

For orders from the USA, all applicable costs are paid at the time of purchase. For orders from all other countries, additional fees may be charged separately by your local authorities or shipping carriers.

 

 

Return & Refund Policy

Please check the product information carefully before placing your order.

All products include detailed photos, descriptions, and a size chart to help you choose the correct size before purchasing. Because all sizing information is provided in advance, we do not accept returns or exchanges due to incorrect size selection or change of mind.

Please make sure you check your measurements and compare them with the size chart before completing your purchase.

Returns are only accepted if:
• You received the wrong item
• The product arrives damaged
• There is a confirmed manufacturing defect

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If there is an issue with your order, please contact us within 7 days of receiving your package and include your order details and photos of the problem.

Items must be unused, unworn, and in their original condition.

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Thank you so much for your support, we truly appreciate every single order!

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